Frequently Asked Questions (FAQ)
Please Note: we will direct bill when we can, however, if we are not able, we will provide you
with receipt of payment to submit yourself. We cannot direct bill for osteopathy except to
Greenshield.
Alberta Blue Cross
BPA
Canada Life
Canadian Construction Workers Union (C.C.W.U.)
Chambers of Commerce (Johnston Group)
CINUP (Johnston Group)
ClaimSecure
Coughlin & Associates Ltd.
Cowan (Express Scripts Canada)
D.A. Townley
Desjardins Insurance
Empire Life (not available for Naturo or Osteo)
First Canadian (Johnston Group)
GMS Carriers 49 and 50 (Express Scripts Canada)
Greenshield
GroupHEALTH
GroupSource
Industrial Alliance
Johnson (Express Scripts Canada)
Johnston Group
La Capitale/Beneva
LiUNA Local 183
LiUNA Local 506
Manion
Manulife Financial
Maximum Benefit (Johnston Group)
People Corporation
RWAM
Sunlife
SSQ Insurance
TELUS AdjudiCare
Union Benefits
UV Insurance
Your appointment time is reserved for you. For this reason, out of respect for
practitioner’s schedules, we require 24 hours or more notice for cancellations.
Appointments cancelled within 24 hours, or missed, will be charged a cancellation fee.
Please note that payment is required prior to re-booking. To cancel please call 905-574-
6262, email , or manage upcoming appointments using your Jane App.
Yes, we do custom orthotics. To get orthotics you will need to book an appointment
with one of our physiotherapists or chiropractors. They will do an assessment and scan you
for your orthotics. Most insurance companies require a medical doctor prescription for
orthotics which you must get before the orthotics can be ordered. We recommend you
check with your insurance company in advance for specifics regarding your coverage. We
are not able to direct bill for orthotics. Payment must be made when the orthotic order is
placed.